Senior Team Leader at a Service Provider in Vientiane, Laos

Job Description

Senior Team Leader at a Service Provider in Vientiane, Laos

• Responsible in managing day-to-day operations, optimizing processes, and fostering a customer-centric culture
• Up to 12,000,000 LAK and other allowances

The Role

Excellent opportunity for well-experienced customer service leader who is looking for a challenging and rewarding career. Our client is looking for a seasoned individual to join their team in Laos

About the Company

Our client is a successful organization with high market position which will allow your career as Customer Service Leader to grow together with the organization

Description

• Manage the daily operations of the call center, ensuring efficiency and adherence to company policies
• Monitor and optimize call center systems and workflows for maximum efficiency
• Ensure the team delivers a high standard of customer service, resolving inquiries and complaints effectively
• Monitor customer feedback and identify areas for service improvement
• Analyze performance data and generate reports to track KPIs, such as call resolution time, customer satisfaction, and agent performance

Requirements

• At least 3 years of experience in call centre or customer service industry and at least 1 years of experience in management level
• Bachelor’s degree holder and other related qualification will be advantaged
• Business English is a must
• Strong understanding of customer service principles and client satisfaction

Benefits

Attractive Allowances

Career Growth Opportunities

After gaining significant experience and demonstrating leadership skills, STLs often move to mid-management roles like Operations Manager or Delivery Manager

For more information contact May Pwint Phyu on WhatsApp at +95 9 505 0823